![]() ![]() If power-cycling your TV didn’t work, it’s time to try a full factory reset. If you can, great! If you’re still having trouble, try the additional fixes detailed below. Once you plug the TV back in after the 60 seconds, power the TV back on and you should be able to connect to the internet no problem. This is different than simply switching the remote on and off! This will help to drain any residual power left in the TV and allows the TV to soft reset itself. Make sure you are holding the power button on your TV, and not your remote! While the TV is unplugged, find and hold the power button on your Samsung TV for 30 seconds. In IP Settings just make sure it says “Obtain automatically”. To check your IP Setting configuration, start by pressing Menu on your remote followed by Network > Network Status > IP Settings. This means that you have to manually enter your IP address, otherwise your TV won’t connect to the Internet. Sometimes network settings on your Samsung TV get changed accidentally and a wrong configuration is actually what’s causing this issue.Ī prime example of this is when the IP Setting is wrongly switched to “Obtain manually”. If you continue having internet connection problems after unplugging your router/modem and a hard reset, you’ll want to call your internet service provider’s customer service line for assistance. Keep in mind that you’ll have to re-setup your WiFi from scratch and reconnect all your devices to the new network. There should be a small button on the router/modem itself that you can press in with a paper clip or ball-point pen. You may also need to move the router a bit closer to your Samsung TV for a stronger connection.Īs a final effort, you may have to actually hard reset your router/modem. If this doesn’t work, you can try running an internet connection test. It will take a few minutes for the router to completely reset, but once it’s back online, your Samsung TV should be able to connect to the Internet again. Simply unplug the router for a few minutes and then plug it back in. If your router/modem isn’t working correctly, your Samsung TV won’t be able to connect to the Internet. If you don’t see either of these, you need to change your DNS Server number to one of them!Īfter you make this change, your TV should connect again and the “Unable To Connect To Samsung Server” alert should go away. Go to IP Settings found at the bottom of this pop-up then scroll down to DNS Server. This will likely fail given your connection issues and you should see a pop-up that says you’re connected to the wireless network but not the Internet. Your TV will begin checking your wireless network connection. ![]() To do this, start by tapping Menu on your remote then go to Network > Network Status. If not, skip this and move on to the reset router/modem step below.įor this fix, we are going to update your TVs DNS server number. ![]() If these devices are connected to WiFi and working well, then carry on with this fix. So grab your smart phone and tablet, for example, and try surfing the web. Change DNS server numberīefore trying this next fix, check several of your other WiFi connected devices to see if they are working. While this fix will end up working for the majority of you, an unlucky few of you will need to try the additional troubleshooting steps detailed below. It will take a minute to reset your Network but once it’s done you’ll be prompted to go back to Network Settings and sign back in, so have your WiFi Network name and password ready. This means that if you currently have your WiFi Network name and password entered, it will be deleted from your TV and you’ll have to redo this process (which is what we want). ![]()
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